How much does delivery cost?
Delivery costs are set at checkout, based on the delivery address and items purchased.
Mainland UK - Maximum of £4.99
Delivery is usually made by Next Day Courier and must be signed for. If your parcel cannot be delivered within 2 attempts, redelivery charges may apply. Please allow 3-5 working days for dispatch and delivery. In the unlikely event your order could be delayed any longer than this for any reason, we will contact you by e-mail or phone. If you require this parcel for a particular deadline, it is always worth contacting us once the order is placed and we will endeavour to do what we can to assist with this, but not guaranteed.
How quickly will my order be delivered?
Once an order has been placed and payment completed, most orders are dispatched within 3-5 working days via a tracked Next Day Courier Service or (for some smaller or lower value items) Royal Mail. Most of our orders actually leave us within 24 hours of being received by us - at HBS we pride ourselves on our fast delivery of Internet orders, because we know that this is what customers usually want more than anything!
How Will I Know where my Order has got to?
A Confirmation E-Mail, together with any relevant courier tracking details, will be sent to your specified e-mail address upon dispatch. If there are any problems with being able to dispatch your order quickly we will let you know as quickly as possible by 'phone or by e-Mail'.
What if there are Problems with Delivery?
Whilst HBS will make every effort to liaise with customers and with couriers in order to resolve any delivery difficulties, in the event of a parcel being returned due to non-delivery, additional delivery costs may be charged in order to complete any subsequent redelivery. If you have any query regarding a delivery issue please contact us via email at [email protected] All parcel queries must be reported within 30 days from order date.
We understand that when you Shop Online, things can go wrong. You might need a different size, or the colour may not be as expected - you may even have just changed your mind. Our Returns & Exchanges Policy is designed to give you the flexibility that you need.
If you Return your item(s) to us within 3 Months of receipt, in unsoiled, undamaged and unused condition, we will happily Refund or Exchange them for you. This includes all tags still being attached and returned in the product packaging in which the items were sent out in. Please do not apply postal stickers directly on to the product packaging. E.g, footwear boxes, rug bags etc. In the event of these terms not being adhered to, we may be forced to deduct from your refund.
Refunds within the statutory period are made in line with the Consumer Contract Regulations.
All returns should be sent to: HBS Equestrian, unit 1, Muckley Cross, Bridgnorth, Shropshire, WV16 4RR
It is essential that you include a covering note with your parcel, telling us:
Your Original Order Number
Your Name and Contact Phone Number
Whether you would like a Refund or an Exchange (and what you might require in exchange)
We strongly advise customers to obtain proof of postage from the Post Office, as in the extremely unlikely event of the item(s) not reaching us, this would be required in order for you to claim compensation. Return costs will be covered by the buyer.
Exchanges are subject to stock availability. Please check our website for up to date stock.
Please E-Mail [email protected] if you have any queries regarding exchange postage costs. Payment of a standard delivery charge of £4.99 will be required to send you your replacement item(s).
If you think you have received an incorrect item, faulty item or have items missing from your delivery, please contact us by E-Mailing [email protected] . In regards to incorrect/missing items, this needs to be within 3 days of receipt of delivery. We will then be able to advise on the best way to proceed. Usually, this will involve the item being returned to our Returns Department for Inspection and verification of the fault prior to dispatching any replacements or issuing any refund. We regret that we are unable to issue any replacements or refunds until we have verified the fault.
If you do not contact us before returning a faulty/incorrect item then unfortunately we will only be able to reimburse you for your own cost of postage to the maximum value of £4.99. We know dealing with a faulty item can be an annoying inconvenience for you, so please be assured that our team are here to help you and always aim to resolve issues as quickly and easily as we can. Often the judgement of faulty items lies with the supplier/manufacturer, so time must be allowed for their assessment and report so we can then move forward and resolve the issue.
In order to minimise potential fraud, all refunds will be made via the original payment method. Refunds may take up to 3/5 working days to appear back in your account.